When it comes to ensuring your clients have a safe, secure moving experience, it’s important to take the time and do some research before you recommend just any moving company. Keep in mind, moving can be a stressful and emotional time for everyone – and especially tough when packing up and handing over boxes full of precious memories and belongings to a truck.
Here are a few steps you can take to ensure that you recommend the most reliable moving company for your clients:
Know the Difference Between a Mover and a Moving Broker
While there are many reputable moving brokers out there, they are not the same as movers and they may not represent themselves as such. Moving brokers are basically sales teams that book your move and sell it to a moving company; they are not responsible for loss or damage.
Be aware that they don’t have the authority to provide your client an estimate on behalf of a specific mover and, if they do, it may not be binding. That means your client may have to pay the actual charges the mover assesses. Estimates from movers and brokers must be in writing and your clients should never sign blank or incomplete documents.
Ensure They Are Registered and Reputable
Make sure the mover or broker is registered with the FMCSA. You can research the consumer complaint history of a mover or broker at ProtectYourMove.gov.
Show Me the Numbers
Be wary of full-service movers that don’t show their U.S. Department of Transportation numbers, and brokers that do not show Motor Carrier (MC) numbers in their ads. They may have something to hide.
Make Sure Someone Is There to Supervise the Move
If your client can’t be there for the loading and unloading of items, make sure they have someone acting on their behalf. Your client is also allowed to be present each time their shipment is weighed to ensure an honest and accurate number.
Shop Around
Once you’ve narrowed down a few reputable movers, it’s always a good idea to get moving quotes from three or more companies.
Make Sure the Company is a Good Fit
Remember, it’s not all about the price. Just as every family or individual is different, the household moving services your client requires will be different, too. Be sure to recommend a mover that tailors your clients’ moving plan to their needs, schedule and budget.
Finding an affordable moving company that provides outstanding customer service is also important. Choose a company that offers additional services and valuable resources that will make the move that much easier on your client.
The Careful MoversⓇ
With over 90 years of experience, Allied Van Lines has built a reputation as a trusted, reliable moving company. Our agents across the nation are committed to creating an exceptional moving experience, each and every move. When you recommend Allied to your clients, you can trust our agents to provide a safe, secure and seamless move. Learn more.
